Job Description

Surgery Scheduler

El Camino Health Medical Network is currently seeking a talented Surgery Scheduler to join our growing healthcare team in Santa Clara County!

Pay: $28.68 - $30.13/hr.

Location: San Jose, CA

Shift: M-F, 8:00am-5:00pm

El Camino Health Medical Network (ECHMN) is a growing healthcare provider organization delivering high-quality, community-based ambulatory care across the Greater Silicon Valley. We are committed to coordinating care that meets the needs of the diverse communities we serve, while simplifying the healthcare experience for both patients and providers.

At ECHMN, we value collaboration, accountability, and innovation. Our teams work closely across disciplines to support physicians, improve access to care, and deliver a consistently high standard of service. We offer a supportive and engaging work environment where individuals are empowered to make an impact and contribute to meaningful growth.

If you are passionate about healthcare, driven by purpose, and eager to work in a collaborative, patient-centered organization, we invite you to explore a career with El Camino Health Medical Network.

Summary

The Scheduler creates and schedules patient appointments in an efficient and timely manner. He/she facilitates communication throughout the medical practice.

Front Office Duties:

• Answers telephone, screens calls, takes messages, and provides information to patients.
• Greets and registers patients in a prompt, pleasant and helpful manner.
• Oversees waiting area, coordinates patient movement, reports problems or irregularities.
• Instructs and answers questions of patients regarding appointments, scheduled procedures, and testing. Coordinates pre-op testing as directed by physician.
• Reviews Reminder Calls Report on a daily basis.

Scheduling:

• Schedules patients' appointments, procedures, or surgeries.
• Adjusts and/or verifies physician and office schedules daily.
• Verifies necessary information in the EMR, various insurance plans, and obtains authorizations for scheduled procedures as needed.
• Ensures all necessary paperwork such as consent forms and allergy lists are completed and on file.
• Reviews all instructions with the patient and collects fees such as co-pays.

Performs all other duties as assigned including department-specific functions and responsibilities.

Additional Performance Expectations:

• Contributes to the overall patient experience and satisfaction.
• Participates in performance improvement activities
• Adheres to HR, Safety, HIPAA and compliance policies, and attendance requirements.
• Completes annual health screening and online training modules.
• Performs work in accordance with established schedules, policies and procedures.
• Enhances personal growth and development through in-service meetings and education programs.

Minimum Requirement:

Education

• High School Diploma or GED

Experience

• One (1) year experience in a medical office setting
• Word processing and computer experience
• Experience working with an EMR

Other Knowledge, Skills, and Abilities

• Ability to accurately type a minimum of 40w pm

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